hb33's Privacy Policy

What Information We Collect

For the purpose of account registration and service delivery on the hb33 platform, we may collect the following types of information:

1.1 Personal Identity Information

• Full name and date of birth (for age verification — services are provided only to those aged 21 and above)
• Valid national ID card or passport details (as part of KYC verification)
• Contact email address and phone number
• Address and residential information

1.2 Financial Information

• Required transaction details for bKash, Nagad, Rocket, or bank accounts
• Deposit and withdrawal history
• Payment method verification details

1.3 Technical Information

• IP address, device information, and browser type
• Login times and session data
• Information collected from cookies and similar tracking technologies
• Your activity history on the site (page visits, game sessions, etc.)

Purpose of Data Collection

Information collected by hb33 is used only for the following legitimate purposes:

• Account management and verification: Confirming your identity and providing a secure account.
• Service delivery: Providing uninterrupted access to betting, casino games, and other features.
• Financial transaction processing: Completing deposits and withdrawals securely.
• Fraud prevention: Detecting and preventing illegal activity.
• Customer support: Helping you resolve issues.
• Legal compliance: Following applicable laws and regulatory requirements.
• Service improvement: Conducting analysis to further enhance the user experience.
• Relevant communications: Sending notifications about important updates, bonus offers, and transactions.

Your personal information will not be used in any way beyond the purposes stated above.

Data Storage & Security

hb33 follows industry-standard technology and practices to protect your personal information. The key features of our security measures are outlined below:

3.1 Encryption Technology

All your data is transmitted using SSL (Secure Socket Layer) encryption technology. The green padlock icon in your browser confirms that your connection is secure.

3.2 Data Retention Period

We retain your information for as long as your account is active and for as long as required by legal obligations after that. Information that is no longer needed after account closure is securely deleted.

3.3 Access Control

Only authorized staff have access to your information. All staff operate under strict confidentiality agreements and receive data protection training.

Sharing Information with Third Parties

hb33 never sells, rents, or shares your personal information for commercial purposes. However, information may be shared with third parties in the following limited circumstances:

• Payment processors: bKash, Nagad, Rocket, and bank transfer service providers receive the information needed to complete transactions. These providers are governed by their own privacy policies.
• Technology partners: Partners who assist with the technical operation of the site use information only within the limits of their contractual agreements.
• Legal obligations: Information may be provided to comply with valid legal orders or directions from competent authorities.
• Fraud prevention: Information may be shared with relevant organizations to prevent security threats or fraudulent activity.

All third parties are bound by agreement with hb33 and may not use your information beyond our guidelines.

Cookies & Tracking Technologies

The hb33 website uses cookies and similar technologies to improve your browsing experience. Cookies are small data files stored on your device.

5.1 Types of Cookies

• Essential cookies: Required for the core functionality of the site. Without these, the site will not work properly.
• Performance cookies: Analyze how the site is being used to help improve the service.
• Functional cookies: Remember your preferences and settings, such as language selection.
• Session cookies: Ensure security during a login session and are automatically deleted when the session ends.

You can manage cookies by changing your browser settings. However, disabling certain essential cookies may affect some functionality of the site.

Your Rights & Controls

As a user of hb33, you have the following rights over your personal information:

• Right of access: You may request a copy of your stored information at any time.
• Right of rectification: You may request correction of any errors or inaccuracies in your information.
• Right of erasure: In certain circumstances you may request that your information be deleted, subject to legal or regulatory obligations.
• Right to restrict processing: In certain specific cases you may request that processing of your information be limited.
• Right to object: You may request to opt out of marketing communications.
• Right to data portability: You may receive your information in a structured, commonly used format.

To exercise these rights, email [email protected]. hb33 will respond to your request within a reasonable time.

Protection of Minors

hb33 strictly provides services only to those aged 21 and above. Collecting personal information from minors (those under 21 years of age) is against hb33's policy. If we become aware that information from a minor has been collected, that account will be closed immediately and the relevant information will be deleted.

If a parent or guardian suspects that their child is using the hb33 platform without authorization, please contact [email protected] immediately.

International Data Transfers

hb33 operates servers and services in various countries. As a result, your information may be processed or stored outside of Bangladesh. Wherever your information is transferred, we ensure that:

• Data protection standards are consistent with this Policy.
• Adequate protection measures are in place in the receiving country.
• Contractual security clauses are included.

Security Breaches and Notification

While hb33 maintains the highest security measures, no digital platform is entirely without risk. In the event of a data security breach:

• We will promptly identify the breach and take steps to contain it.
• If your information is affected, we will notify you as quickly as possible.
• Relevant authorities will be informed in accordance with applicable legal requirements.

Policy Changes & Updates

hb33 may update this Privacy Policy from time to time. When significant changes are made:

• The "Last Updated" date at the top of the Policy will be changed.
• You may be notified by email of important changes.
• Continued use of hb33 after an update indicates your agreement to the new Policy.

You are encouraged to visit this page regularly to stay informed about the latest Privacy Policy.

Responsible Gaming & Privacy

hb33 places responsible gaming as its top priority. In this regard, we may monitor behavioral data — such as deposit amounts, playing time, or betting patterns — to identify potentially problematic behavior and provide assistance where needed. This information is used solely for the benefit of the user.

To learn more about responsible gaming, visit our Responsible Gaming page.

Applicable Law & Jurisdiction

This Privacy Policy and your relationship with hb33 are governed by applicable international data protection standards and regulations. Any disputes relating to this Policy will be resolved through discussion.